Americans - Don't You Just Love 'Em?

A setting designed for US customers could be reducing your new signups by up to 50%.

George Bernard Shaw once said, "England and America are two countries separated by a common language."

Despite similarities, Americans can be very different to us. Or should that be "very different than us"?

Most companies that supply software systems for sending email marketing campaigns are American.

But Americans react very differently to (than) Brits when it comes to how they react to unwanted emails.

Their systems often have a default setting called "double opt-in" that isn't necessary in the UK. And that setting could be losing you up to half of your new signups.

To find out how to stop US systems from ruining your UK marketing, grab a Twinkie and a root beer and watch the 3-minute video below. It explains what double opt-in is, and why you probably don't need it in the UK.

You could double your volumes of new signups in the process.

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Could this be the worst email of 2012?

If you've ever wondered how to create HTML emails, you might be interested in a presentation that I did recently.

I was invited to speak at the Designers' and Developers' Fiesta in London a couple of weeks ago.

The subject of the talk was "Why Don't my HTML Email Look Right?" It was about how to make HTML emails that look good in any email client, no matter what device the email is viewed upon.

If your job requires you to know how to design HTML emails, then you will know that this task is not as simple as it seems.

Different email clients render HTML differently, and the result can be that your email, which looked great when you tested it, looks awful in Microsoft Outlook.

Fortunately, there are a few simple guidelines which can prevent HTML email problems. Once you understand these principles, your emails will look great first time, every time, in every browser.

If you would like to see a recorded webinar version of the session, you can view it on my YouTube channel. During the session, I also cover image-related issues and layout issues to ensure that your HTML emails get the best possible response.

It's about 50 minutes long, so grab a coffee or a light lunch, sit down and enjoy. Please let me know what you think of the video if you have any feedback.

If this sort of stuff interests you, you might like to check out my new website "Inbox Income". This site will provide a whole host of online learning materials about how to make more profit from your email marketing. Sign up on the site now if you'd like me to let you know when new content is added.

Watch the Video

New spam filtering rules could block your genuine marketing emails, the Direct Marketing Association (DMA) has warned. You can avoid this if you follow the DMA's 10 Point Action Plan. I will tell you how to get hold of a copy in this blog post.

The amount of spam sent each day continues to increase. Internet Service Providers (ISPs), the companies that deliver your email, are constantly working to improve spam filters.

In the past, the focus has been on filtering out "bad" emails. But you've probably noticed that quite a few genuine emails end up in your spam folder.

So ISPs have been working on new ways to filter spam to avoid these "false positives". The focus is shifting towards rewarding “good” mail instead. ISPs are starting to use data about how you treat your emails to decide which ones you want and which ones you don't.

This will have a dramatic effect on deliverability for businesses that send out bulk marketing emails. Unless you follow the DMA's recommendations, you could find that fewer and fewer of your legitimate emails are received by your customers, as more and more of them go straight into spam folders.

Here at Belmont we welcome the new rules and we hope that they will make life harder for spammers and people who do email marketing badly. We really hate spam, because it gives legitimate email marketing a bad name. It gets in the way of genuine marketing emails that people want to receive.

Research shows that plenty of people want to hear from businesses by email. More people are opting in to email lists than ever before. If your customers want to receive your emails, it's important that they don't get caught up in spam filters. So you must act now to ensure that you are not caught out by the changes that are happening.

Belmont Mail customers don't need to worry about the technical aspects of ensuring good deliverability. The servers we use are powered by dotMailer, one of the UK's largest Email Service Providers.

DotMailer are at the forefront of email marketing, and help the DMA to devise the standards for deliverability. Their servers are already configured and optimised to achieve maximum deliverability.

However, if you're not yet a Belmont client, you would be wise to act now. The DMA has produced a White Paper on Email Deliverability to explain the impact of the changes.

It includes a 10 Point Action List which explains the actions you must take to make sure that your email deliverability remains high.

Download a copy of the DMA White Paper on Email Deliverability now.

The email database of UK online ticket seller Ticketweb has been hacked. Some of Ticketweb's customers received malicious spam emails as a result, although the firm moved switfly to close the vulnerability. 

This event underlines the risks involved in managing an in-house email marketing system. Even a large company with the resources of Ticketweb cannot keep their in-house system secure.

It is much safer to opt for a professional, dedicated email marketing system. The dotMailer system that powers Belmont Mail has never been hacked, and is managed by a team of highly experienced skilled technicians.

Find out more about our secure email marketing system.

If you watched CNN or the BBC last week, you may have spotted that a group of major tech companies including Google, Facebook, and Microsoft are creating a new standard in email protection that will help to safely reduce email abuse.

It’s known as DMARC, and we’re immensely proud to say that just 8 days after they published the first details about the standard, dotMailer, the company that powers Belmont Mail, has launched it throughout our system!

First in the game

We’re pretty sure that dotMailer is the very first ESP to have done this.

DotMailer has always made it their mission to be right there, up in front when it comes to deliverability and authentication standards, whether it’s SPF, DomainKeys or its successor DKIM, or ADSP and now DMARC.

As of this week, every Belmont Mail email address in the system is protected by this brand new DMARC standard.

What DMARC does for you

DMARC ensures that your identity as an email sender is fully protected from phishing attacks, and offers the chance of a deliverability boost to some of the biggest domains in the world such as Yahoo, Gmail and AOL.

Now that dotMailer have made Belmont Mail DMARC compliant there’s no need for you to do anything.

Just sit back and relax in the knowledge that your custom sent-from address is fully protected.

Everyone knows that Christmas is the busiest time for retailers both online and off - but when is the busiest day for online retailers?

Although each of likes to believe that we are individual and unique, human beings are basically herd animals, and in large numbers our behaviour is extremely predictable. For the last few years, the busiest day for online sales has been the same. It's the day on which UK shoppers spend a million pounds a minute on the Internet.

Surprisingly, whilst offline retailers are usually busier at the weekend, the busiest online shopping day is on a Monday. It has become known in the e-commerce world as "Manic Monday" or "Cyber Monday". So when is Cyber Monday? And why is it so predictable that more people will shop online on that day than on any other?

Cyber Monday occurs when it does because it is the first Monday after the last payday of the year - so it's simply the week when people are feeling most flush as they fritter away their disposable income on gifts for others. People want to shop as soon as possible so that gifts arrive in time to be wrapped and, in some cases, posted in time for Christmas.

Since online retailing began, every year has broken the previous year's records for online sales. PayPal have predicted this year that online sales will soar by up to 60%, with the peak being expected on Cyber Monday - last year's was the busiest ever.

This year's Cyber Monday is 28th November. Online retailers would be wise to organise promotions and special deals around this date, and promote them to their customers using well-planned email marketing and social media campaigns, in order to grab their share of the massive amount of money that will be changing hands in just a few weeks time.  

1. Being Boring

The subject line should grab the reader's attention and motivate them to open the email. The copy should be brief, using short sentences. Talk about what's interesting to the reader, not yourself.

2. Overselling

Do you like being sold to? Thought not. Nobody does, and emails that do nothing but sell are a big turn-off. Email marketing is about building a relationship with existing and potential customers, establishing your credibility as a source of useful information and valuable content.

3. Poor Targeting

Email marketing is not about bombarding everyone with emails about everything under the sun. It's about emailing people with what they want, when they want it. The more that you are able to focus your email campaigns according to your customers' preferences, the better.

4. Intrusive emails

You must have permission to send an unsolicited marketing email to someone – that's the law. If you have a business relationship, including enquiries, then that counts as implicit permission to send emails on related topics, but don't assume that your emails will be welcome. The law aslo requires that you make it easy for someone to unsubscribe from your emails. It's good practice anyway – why would you want to email someone who doesn't want to hear from you?

5. Impersonal emails

Write as if you are writing to one person, not writing a sales brochure. Use a system that allows you to personalise the email with the reader's name. Research has proved that this will improve results.

6. Expecting Instant Gratification

Email marketing is like driving a steam train – you have to shovel some coal before you can build up a head of steam. So don't expect instant results from your email marketing. Be patient and persistent, and you will get results.

7. Using Low Quality Servers

ISPs, the people who supply your internet connection and email, work hard to protect you from spam emails. They monitor the reputation of the servers that send emails. If you send from a server with a poor quality reputation, your emails stand less chance of getting through. Worse still, if you send from your own email account, your ISP might cap your emails, or you might get your domain blacklisted. The only sensible option is to use a commercial service for your marketing emails.

8. Using too many images

Many email clients, such as GMail and Outlook, have images turned off by default. If you have too many images, your emails will look terrible to your readers.

9. Not Measuring Results

If you don't measure the results of your emails, you won't know how they are being received or how to improve them. Using a professional email marketing system will provide you with invaluable information about who reads your emails and what they do with them.

10. No Call to Action

Every email you send should invite some action from your readers. It is a great way to get people to visit your website, so make sure that your emails contain clear “call to action” to inspire your readers to do something. You can find out more about quality email marketing campaigns here!

One of the crucial decisions to be made when running email marketing campaigns is when during the week to send out your newsletters.  With so much focus on the 'to', subject, and content of emails, timing is a factor which is easy to overlook.

So what makes for good timing?   It really depends on whether your emails are business-to-business (B2B) or business-to-consumer (B2c).  If they're B2B, then there are a couple of rules around which there is broad consensus.  Firstly, you should not send on Mondays or Fridays.  On Mondays, inboxes have not been checked since Friday and are therefore pretty full.  People are more likely to be ruthless when it comes to deletion.  And on Fridays, people are too busy looking forward to the weekend and being able to finish work to be that responsive (and they may not even be there - there will be many who take Fridays off).  The other rule is not to send overnight.  Again, there is a problem with inboxes being full with other emails in the morning, but in addition most SPAM is sent overnight.  Your email might be mistaken for it.

Between Tuesdays and Thursdays, and regarding time of day, there is less consensus.  Some will argue that Thursdays are the best, as people have begun winding down towards the weekend and are therefore more responsive.  But seems to run opposite the reasons I mentioned earlier for not using Fridays.  Tuesdays and Wednesdays are likely to be the safer bet.  And what about time of day?  Well, between 10 and 2, when people are not dealing with full inboxes and may have the time for a quick coffee break or lunchtime read, are often regarded as the best times to send.

If your emails are B2C, then timing depends much more on what you are trying to sell.  In this case, Fridays and weekends may be much better times to send, for obvious reasons.   Sunday evenings is when the largest number of people are online - although remember that this might not make them more responsive.   On Friday evenings many will be in a good mood - although you have to catch people before they go out.  Think about who your market is and when they will be interested.  There may not be a set perfect time - it could be subject to seasonal change depending on the industry.

Mark Brownlow suggests some interesting innovations with email newsletter timing, such as sending emails at the time that the person registered for the email.  However, as is pointed out in a comment, this might be putting too much long term emphasis on one event.   People's behaviour changes, and it is vital that you adapt.

As with all things, it is important to test what works for you.  Try different times, and see the response rate.  Do split-testing of your newsletter.   Remember to keep updating your research and responding to changes in behaviour.  If too many other firms agree with you that a certain time is the best one to send, then inboxes may fill up then and your response rate may go down.   You therefore have to balance the need to build trust and expectancy by sticking to a regular newsletter time with the need to keep ahead of changing behaviour.  And remember; although perfect timing is good, getting your email read is only the first step.

The two biggest bulk emailing services, iContact and ConstantContact, are both based in the United States.  However, this has several disadvantages for UK based businesses.  Aside from the inconvenience of having to do business with those across the Atlantic who work on different business hours, there is also the issue of SPAM filters.  Surveys have estimated that 86 percent of all spam comes from the United States, with some saying that as much as 95% of all spam originates there  (this is a little odd, by the way, as the US has far more restrictive regulations in the form of its CAN-SPAM legislation, although perhaps we should give it more time to deal with the problem before we point that out).

But anyway,  what does this mean for email marketing?  Given that most spam comes from the US, it is hardly surprising that SPAM filters are harsher towards email originating from there.  Marketing emails from US based servers are statistically more likely to be unsolicited, and are therefore more likely to be identified as junk by spam filters.  The answer?  A UK based service with strong anti-spam credentials means increased deliverability.  And that means better communication with your customers.